NOTE for individual retirement village residents

The RVRANZ as an organisation does not assist individual retirement village residents. We do not engage in direct contact with a village manager or operator on behalf of a resident or a residents' committee.

 

If an individual retirement village resident requests our assistance, at most we may

• point out relevant documents
• make suggestions about consulting their Statutory Manager
• suggest seeking legal advice
• suggest contacting the Retirement Commissioner
• suggest taking up Dispute action

We also advise village residents to keep careful written records of their complaints. This means they are kept on record for when a review of the Act take place.