Nov 28, 2021 | RVRANZ Complaints Lodged
A female resident made an informal complaint to a manager. The operator involved their lawyers, who then contracted a Barrister to investigate the resident by meeting with other residents in the village. The resident then made a formal complaint (expecting to stop the...Nov 28, 2021 | RVRANZ Complaints Lodged
Some village operators or sales managers will market their new units over their 2nd hand units. This is understandable as the operator already has the money from the 2nd hand unit and in many cases is still collecting a weekly fee from the vacant unit unlike the new...Nov 28, 2021 | RVRANZ Complaints Lodged
A resident in one of the ‘big 6’ operator villages decided after 12 months that this village was not for her. She explained to the operator that she would be handing in her notice. She does not get her money back (like almost all other villages) until the unit is...Nov 28, 2021 | RVRANZ Complaints Lodged
Barry moved into a retirement village. After several months he was not happy at that village, and with health issues wanted to move to another village. His Occupational Rights Agreement (ORA) had a clause allowing the operator to pay out the resident at their...