Code of Residents' Rights
This is a summary of the basic rights given to you by the Retirement Villages Act 2003.
Services and other benefits
You have the right to services and other benefits promised to you in your occupation right agreement.
You have the right to information relating to any matters affecting, or likely to affect, the terms or conditions of your residency.
You have the right to be consulted by the operator about any proposed changes in the services and benefits provided or the charges that you pay that will or might have a material impact on
Your obligations to others
Your rights exist alongside the rights of other residents and the rights of the operator, the people who work at the village, and the people who provide services at the village. In the same way that these people are expected to respect your rights, it is expected that you in return will respect their rights and treat them with courtesy.
Right to complain
You have the right to complain to the operator and to receive a response within a reasonable time.
You have the right to a speedy and efficient process for resolving disputes between you and the operator or between you and other residents of the village.
Right to be treated with courtesy and have your rights respected
The operator, the people who work at the village, and the people who provide services at the village must treat you with courtesy and respect.
Right not to be exploited
You have the right not to be exploited by the operator, the people who work at the village, and the people who provide services at the village.