Code of Residents' Rights

This is a summary of the basic rights given to you by the Retirement Villages Act 2003.

Services and other benefits

You have the right to services and other benefits promised to you in your occupation right agreement.

Information

You have the right to information relating to any matters affecting, or likely to affect, the terms or conditions of your residency.

Consultation

You have the right to be consulted by the operator about any proposed changes in the services and benefits provided or the charges that you pay that will or might have a material impact on

• your occupancy
• your ability to pay for the services and benefits provided

Your obligations to others

Your rights exist alongside the rights of other residents and the rights of the operator, the people who work at the village, and the people who provide services at the village. In the same way that these people are expected to respect your rights, it is expected that you in return will respect their rights and treat them with courtesy.

Right to complain

You have the right to complain to the operator and to receive a response within a reasonable time.

Disputes

You have the right to a speedy and efficient process for resolving disputes between you and the operator or between you and other residents of the village.

Right to be treated with courtesy and have your rights respected

The operator, the people who work at the village, and the people who provide services at the village must treat you with courtesy and respect.

Right not to be exploited

You have the right not to be exploited by the operator, the people who work at the village, and the people who provide services at the village.