Latest News

RVRANZ Special Update | RVRANZ at Parliament!

A big week for village residents... A great deal has happened in the past week regarding progressing discussions for a 'fulsome review' of the legislative framework that governs retirement villages. The busy week started on Tuesday with our President having a 30...

RVRANZ Important News | Best Practice Guidelines

It is with great pleasure that I share with you the RVRANZ's Best Practice Guidelines for Retirement Villages, for you to download; This booklet sets out the RVRANZ’s recommended guidelines for achieving fairness and best...

RVRANZ President’s Update 25 September 2021

It has been six weeks since our last formal update to you. Even though our plans for workshops, seminars and the presenting of a petition have been delayed due to lockdowns, we are pleased to say that lockdowns have not stopped the voice of residents from being heard....

RVRANZ President’s Update 20 August 2021

Prior to Tuesday, we were well on track to update our members, until the lockdown pronouncement. This using a series of meetings, with material from this week’s Executive strategy meeting and what we would have gleaned from the Retirement Commission Forum at...

Residential Care Subsidy Changes

On 1 July 2020, some key annual changes to the Residential Care Subsidy came into effect. If you need long-term residential care in a rest home, you may now qualify for the Residential Care Subsidy. The asset thresholds have increased to: $236,336 for a single person...

Case Studies

Consultation – and what residents can do if it’s not happening!

The RVR receives emails from members relating to decisions being made within their village, without proper consultation, if any. While operators have a business to run and decisions need to be made and actioned, the process of consultation is in the Code of Practice to ensure residents have the opportunity to be heard and be a part of any process that may have a direct impact on their lives within the village.

Below are some case studies from our members that show how the RVR has assisted in the consultation process, and the outcomes.  Note: Names have been changed to protect identities.


No Results Found

The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.

Below are some examples of actual retirement village resident complaints lodged with the RVR.  Note: Names have been changed to protect identities.


No Authorised Advocate

A female resident made an informal complaint to a manager. The operator involved their lawyers, who then contracted a Barrister to investigate the resident by meeting with other residents in the village. The resident then made a formal complaint (expecting to stop the...

No Incentive to Sell Existing Units

Some village operators or sales managers will market their new units over their 2nd hand units. This is understandable as the operator already has the money from the 2nd hand unit and in many cases is still collecting a weekly fee from the vacant unit unlike the new...

Operator Takes Advantage of ‘No Mandated Buyback Law’

Barry moved into a retirement village. After several months he was not happy at that village, and with health issues wanted to move to another village. His Occupational Rights Agreement (ORA) had a clause allowing the operator to pay out the resident at their...

Events Calendar

Week of Sep 19th

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
September 18, 2023
September 19, 2023(1 event)

Summerset at Heritage Park - Playing the Submission Game

2:30 pm, September 19, 2023

This presentation will be held at Summerset at Heritage Park Retirement Village in the Second floor lounge, 8 Harrison Rd, Mt Wellington, Auckland and will take about 20-30 minutes with as much time for questions afterwards as is needed.
Di Sinclair will bring everyone up to date with everything that is going on, especially with regard to the review of the Act and the importance of submissions

Read More
September 20, 2023(1 event)

Bupa Hugh Green - Playing the Submission Game

10:15 am, September 20, 2023

This presentation will be held at Bupa Hugh Green Retirement Village, 105 Apollo Drive, Albany, Auckland and will take about 20-30 minutes with as much time for questions afterwards as is needed.
Di Sinclair will bring everyone up to date with everything that is going on, especially with regard to the review of the Act and the importance of submissions

Read More
September 21, 2023(1 event)

Bert Sutcliffe - Playing the Submission Game

3:00 pm, September 21, 2023

This presentation will be held at Bert Sutcliffe Retirement Village in the Activities Room, 2 Rangatira Rd, Birkenhead, Auckland and will take about 20-30 minutes with as much time for questions afterwards as is needed.
Di Sinclair will bring everyone up to date with everything that is going on, especially with regard to the review of the Act and the importance of submissions

Read More
September 22, 2023
September 23, 2023
September 24, 2023

Workshops / Seminars

‘Best Practice’ SEMINARS / WORKSHOPS to be scheduled later in 2023
WHETHER you’re already living in a retirement / lifestyle village OR thinking it might be time to consider moving into one – you will have questions. The Retirement Village Residents Association (RVR) along with experienced advisors are planning to deliver these popular back-to-back 60-90 min workshops later in 2023.


EXISTING RESIDENTS – “Best Practice / Show Me the Money” is a 60-90 minute workshop for existing residents in retirement or lifestyle villages. It looks at the RVR’s Resident-Led, ‘Best Practice’ Guidelines for the sector, including a look at sharing capital gain vs getting your money back quicker. If you’re a member of the RVR, then this workshop is free. For non-members it’s a $10 donation – with the full amount refunded if you become a member or associate member on the day.

NOTE: You may want to let friends know that a ‘Prospective Residents Seminar’ – “Insider Advice to Choosing a Retirement Village” will run concurrently at most venues, for those thinking about moving into a village. It looks at the differences between village providers, some of the fishhooks, and key questions to ask when looking around. Plus, some insider tips that could help you save thousands!

Admission Cost: $30 single (or $40 with single take home magazine – Save $10). $40 couple (or $50 with single take home magazine – Save $10).  TO REGISTER for PROSPECTIVE RESIDENTS ONLY – VISIT:

Tea / Coffee is included and both seminars will have a time for Q&A. “If you’re interested in a resident-led perspective on moving into or living in a retirement / lifestyle village then you will not want to miss these.” 


To REGISTER or to be kept updated as to when new seminars are posted CLICK HERE



 < Check back again for updates on future workshops >


To REGISTER or to be kept updated as to when new seminars are posted CLICK HERE


LATEST VILLAGE UPDATE – 07 December 2021

The Retirement Villages Association (RVA) has prepared the following COVID-19 information for retirement village residents and families.

Note that this advice has been prepared based on the information on the Business New Zealand website and the RVA have not yet had the opportunity to check that this information is consistent with the Public Health Order released on Wednesday 1 December 2021.  They are reviewing the PHO now.

Traffic Light Guidance for Residents and Families

Under these instructions, there are opportunities for villages to offer mixed options for both vaccinated and non-vaccinated residents, understanding that capacity limits will differ. There is also the option to switch between requiring My Vaccine Pass and not requiring it. This would allow villages to offer access to facilities at alternative times. We will aim to offer more comments going forward.

COVID has been the daily news topic for over 100 days now.  And if there’s one thing that’s certain – it’s that the rules for managing it are very blurred. While we wait for a Government Health Order to be released (at time of publication), Retirement Village residents are left wondering what they can do and who is allowed to use communal facilities. One thing remains constant and that’s the need for village operators to consult with residents on any changes surrounding access to or the use of communal areas for any residents. Recent stories have emerged where some village operators have banned residents from entering areas unless they can prove having received 2 jabs of the Pfizer vaccine. While this may be regarded as a move for the ‘greater majority’ – there is (at the time of writing this article) no government requirement to ban residents that are not double jabbed from entering communal areas. 28.2b of the Code of Practice (CoP) requires operators to consult residents “about the content of any proposed rules if not already established by the operator, or any proposed amendment or addition…

This would normally occur through a general meeting giving residents an opportunity to respond to any proposed changes.
28.3-28.7 of the CoP lays out the requirements of the consultation process. If an operator has restricted use of the facilities to certain residents, then this raises the following questions; 

  • What refund of fees should the resident(s) be entitled to from their weekly fees?
  • If a resident decides that this is a breach of their ORA then what options are available to them?
  • Should a resident (now restricted from access to services they bought in to) be given the opportunity to a full refund of their capital sum due to services not being available?
While some discussion is yet to happen, we would encourage residents to file a formal complaint if they have been denied the opportunity for consultation. Feel free to use our online complaint form: Making a Formal Complaint


Quiz Questions

Quiz questions and answers are available to purchase.  30 quiz sessions, each with 30 questions, for a $30 donation.

That’s 900 pre-formatted questions and answers involving general knowledge that have been compiled and tested by Allan, a resident at Anthony Wilding Retirement Village.   Only $30 donation, for their Resident’s Committee. 

Below is a sample of some of the types of questions and answers you can expect to receive.  Allan’s contact details are in the Sample Quiz Questions document.

Sample Quiz Questions

Sample Quiz Answers



Our Sponsors

Explore Luxury Holidays

Travel Associates are opening doors to the world and delivering unique and interesting travel experiences. Drawing on decades of industry experience and a genuine passion for travel, our travel advisers specially craft tailored itineraries to perfectly fit your travel style and preferences.

A Tricor Company

Leading specialist in corporate trust and supervisory services

Please feel free to use this form to contact us through the
 RVResidents website