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Consumer NZ Report
Consumer NZ wants an overhaul of retirement village regulations to protect residents from unfair terms. Chief Executive Jon Duffy said its review of retirement village contracts found terms that unfairly favour the village and risk leaving residents out of pocket.
“Retirement villages promise the good life in your golden years. However, the agreements consumers must sign before they move into a village can have a nasty financial sting. Some also risk breaching consumer law,” Duffy said.
View the Consumer Report
Consumer NZ wants an overhaul of retirement village regulations to protect residents from unfair terms. Chief Executive Jon Duffy said its review of retirement village contracts found terms that unfairly favour the village and risk leaving residents out of pocket.
“Retirement villages promise the good life in your golden years. However, the agreements consumers must sign before they move into a village can have a nasty financial sting. Some also risk breaching consumer law,” Duffy said.
View the Consumer Report
Memorandum of Understanding with the Retirement Villages Association
The MoU is the result of an important meeting in late 2020 between the Executives of the two organisations. This was the precursor of the new Resident Advisory Group and we discussed a wide range of issues, including policy differences, training needs, how we deal with complaints and managing the media.
Photo - from left : Graham Wilkinson, Bill McDonald, Michelle Burke, John Collyns, Chair Troy Churton, Peter Carr, Anton Coetzee, Dick Williams and Nigel Matthews.
The MoU is the result of an important meeting in late 2020 between the Executives of the two organisations. This was the precursor of the new Resident Advisory Group and we discussed a wide range of issues, including policy differences, training needs, how we deal with complaints and managing the media.
Photo - from left : Graham Wilkinson, Bill McDonald, Michelle Burke, John Collyns, Chair Troy Churton, Peter Carr, Anton Coetzee, Dick Williams and Nigel Matthews.
Residents Associations
Village residents are encouraged to form a local village association if you have not done so. The Code of Practice provides:
Residents’ committee
Residents have the right to form a residents association and agree their own rules for running their committee
A residents committee is an important part of the management of the retirement village industry.
To assist with this, please find a Model Constitution for you to adapt and adopt
The CFFC is collaborating with the RVRANZ to produce a user-friendly manual for residents wishing to form a residents’ committee.
Residents’ committee
Residents have the right to form a residents association and agree their own rules for running their committee
A residents committee is an important part of the management of the retirement village industry.
To assist with this, please find a Model Constitution for you to adapt and adopt
The CFFC is collaborating with the RVRANZ to produce a user-friendly manual for residents wishing to form a residents’ committee.
The RVRANZ protects the rights of retirement village residents in New Zealand
The focus is on the Retirement Villages Act 2003 and the Retirement Villages Code of Practice 2008.
The Act defines the rights of retirement village residents when they commit to a Occupation Right Agreement with the owner of the retirement village, in which they purchase a licence to occupy a villa, cottage, or apartment.
It’s important that RVRANZ spokespeople have a genuine mandate to speak on behalf of the resident body, rather than pursuing issues of importance to an individual.
The focus is on the Retirement Villages Act 2003 and the Retirement Villages Code of Practice 2008.
The Act defines the rights of retirement village residents when they commit to a Occupation Right Agreement with the owner of the retirement village, in which they purchase a licence to occupy a villa, cottage, or apartment.
It’s important that RVRANZ spokespeople have a genuine mandate to speak on behalf of the resident body, rather than pursuing issues of importance to an individual.
Moving from Retirement Village Unit to Rest Home Care
Buying into a retirement village and later transferring into a rest home can pose financial fishhooks which buyers should get full disclosure about, warns the watchdog on retirement villages.
"Buyers should get this information including terms of transfer for short and long-term rest home care before buying an independent unit in a retirement village", Troy Churton, national manager retirement villages, for the Commission for Financial Capability, said.
For the latest CFFC monitoring report on the Provision of Residential Care and Occupation Right Agreements by Retirement Village Operators
please see here
"Buyers should get this information including terms of transfer for short and long-term rest home care before buying an independent unit in a retirement village", Troy Churton, national manager retirement villages, for the Commission for Financial Capability, said.
For the latest CFFC monitoring report on the Provision of Residential Care and Occupation Right Agreements by Retirement Village Operators
please see here
Contact us
if you would like to talk about any matter concerningWe are interested in hearing your views.
Click here to open the contact form for sending your message.
Click here to open the contact form for sending your message.
Or by email
Please Click Here for
New Photo ID
Cheaper Doctors Visits
Financial Abuse Advice
New Residential Care Rates
Future Care and Assistance
Enduring Power of Attorney
Cheaper Doctors Visits
Financial Abuse Advice
New Residential Care Rates
Future Care and Assistance
Enduring Power of Attorney
Potential Retirement Village Residents
Information for intending residents and their families from RVRANZ and CFFC is now available here: Potential Residents
Visit the CFFC website:
https://www.cffc.org.nz/retirement-villages/resources/
Visit the CFFC website:
https://www.cffc.org.nz/retirement-villages/resources/
Seniors Driving Course
Have you kept up with changes to the road code?
Age Concern New Zealand, together with Waka Kotahi (New Zealand Transport Agency), will be holding free refresher courses for older drivers across urban, rural, and remote areas in New Zealand.
The theory-based programme, called 'Staying Safe', is designed to enhance your knowledge, assess your current driving behaviour, and build confidence.
Staying Safe is four-hours of classroom-based learning and is interactive, answering any questions you might have.
Everyone who attends will be issued with a certificate and will also be given a workbook to take away.
Classes will be rolled out across Aotearoa from mid-February and will take place through the year.
To book your spot, call 0800 65 2 105 or visit www.ageconcerncan.org.nz
Want to learn as a group? You can request larger bookings of around 15-20 people.
SuperGold card holders and Maori or Pasifika drivers over 60 are eligible.
Have you kept up with changes to the road code?
Age Concern New Zealand, together with Waka Kotahi (New Zealand Transport Agency), will be holding free refresher courses for older drivers across urban, rural, and remote areas in New Zealand.
The theory-based programme, called 'Staying Safe', is designed to enhance your knowledge, assess your current driving behaviour, and build confidence.
Staying Safe is four-hours of classroom-based learning and is interactive, answering any questions you might have.
Everyone who attends will be issued with a certificate and will also be given a workbook to take away.
Classes will be rolled out across Aotearoa from mid-February and will take place through the year.
To book your spot, call 0800 65 2 105 or visit www.ageconcerncan.org.nz
Want to learn as a group? You can request larger bookings of around 15-20 people.
SuperGold card holders and Maori or Pasifika drivers over 60 are eligible.
