A female resident made an informal complaint to a manager. The operator involved their lawyers, who then contracted a Barrister to investigate the resident by meeting with other residents in the village. The resident then made a formal complaint (expecting to stop the investigation) as per the Code of Practice – however the operator and lawyer ignored it. Nothing came from the investigation except the resident felt bullied, victimised, and helpless. The operator went on to use lawyers for 2 further unrelated formal complaints by different people – and then at the next AGM put up everyone’s weekly fees by 8%, citing a $130,000 blowout in the village’s legal costs due to complaints.