RVRANZ Important News | Best Practice Guidelines
It is with great pleasure that I share with you the RVRANZ's Best Practice Guidelines for Retirement Villages, for you to download; https://www.rvranz.org.nz/framework.pdf This booklet sets out the RVRANZ’s recommended guidelines for achieving fairness and best...
RVRANZ Road Tour – Oct 2021 – Peter Carr
A 14 minute presentation (with powerpoint) by RVRANZ President Peter Carr.
RVRANZ President’s Update 25 September 2021
It has been six weeks since our last formal update to you. Even though our plans for workshops, seminars and the presenting of a petition have been delayed due to lockdowns, we are pleased to say that lockdowns have not stopped the voice of residents from being heard....
RVRANZ President’s Update 20 August 2021
Prior to Tuesday, we were well on track to update our members, until the lockdown pronouncement. This using a series of meetings, with material from this week’s Executive strategy meeting and what we would have gleaned from the Retirement Commission Forum at...
Residential Care Subsidy Changes
On 1 July 2020, some key annual changes to the Residential Care Subsidy came into effect. If you need long-term residential care in a rest home, you may now qualify for the Residential Care Subsidy. The asset thresholds have increased to: $236,336 for a single person...
Consultation – and what residents can do if it’s not happening!
The RVR receives emails from members relating to decisions being made within their village, without proper consultation, if any. While operators have a business to run and decisions need to be made and actioned, the process of consultation is in the Code of Practice to ensure residents have the opportunity to be heard and be a part of any process that may have a direct impact on their lives within the village.
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Below are some examples of actual retirement village resident complaints lodged with the RVR. Note: Names have been changed to protect identities.
No Authorised Advocate
A female resident made an informal complaint to a manager. The operator involved their lawyers, who then contracted a Barrister to investigate the resident by meeting with other residents in the village. The resident then made a formal complaint (expecting to stop the...
No Incentive to Sell Existing Units
Some village operators or sales managers will market their new units over their 2nd hand units. This is understandable as the operator already has the money from the 2nd hand unit and in many cases is still collecting a weekly fee from the vacant unit unlike the new...
Deferred Management Fees continue to accrue AFTER the resident has died or exited
A resident in one of the ‘big 6’ operator villages decided after 12 months that this village was not for her. She explained to the operator that she would be handing in her notice. She does not get her money back (like almost all other villages) until the unit is...
Operator Takes Advantage of ‘No Mandated Buyback Law’
Barry moved into a retirement village. After several months he was not happy at that village, and with health issues wanted to move to another village. His Occupational Rights Agreement (ORA) had a clause allowing the operator to pay out the resident at their...
Events in September 2022
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Workshops / Seminars
EXISTING RESIDENTS – “Best Practice / Show Me the Money” is a 60-90 minute workshop for existing residents in retirement or lifestyle villages. It looks at the RVR’s Resident-Led, ‘Best Practice’ Guidelines for the sector, including a look at sharing capital gain vs getting your money back quicker. If you’re a member of the RVR, then this workshop is free. For non-members it’s a $10 donation – with the full amount refunded if you become a member or associate member on the day.
Admission Cost: $30 single (or $40 with single take home magazine – Save $10). $40 couple (or $50 with single take home magazine – Save $10). TO REGISTER for PROSPECTIVE RESIDENTS ONLY – VISIT: https://www.agedadvisor.nz/seminars
< Check back again for updates on future workshops >
LATEST VILLAGE UPDATE – 07 December 2021
The Retirement Villages Association (RVA) has prepared the following COVID-19 information for retirement village residents and families.
Note that this advice has been prepared based on the information on the Business New Zealand website and the RVA have not yet had the opportunity to check that this information is consistent with the Public Health Order released on Wednesday 1 December 2021. They are reviewing the PHO now.
Traffic Light Guidance for Residents and Families
Under these instructions, there are opportunities for villages to offer mixed options for both vaccinated and non-vaccinated residents, understanding that capacity limits will differ. There is also the option to switch between requiring My Vaccine Pass and not requiring it. This would allow villages to offer access to facilities at alternative times. We will aim to offer more comments going forward.
COVID has been the daily news topic for over 100 days now. And if there’s one thing that’s certain – it’s that the rules for managing it are very blurred. While we wait for a Government Health Order to be released (at time of publication), Retirement Village residents are left wondering what they can do and who is allowed to use communal facilities. One thing remains constant and that’s the need for village operators to consult with residents on any changes surrounding access to or the use of communal areas for any residents. Recent stories have emerged where some village operators have banned residents from entering areas unless they can prove having received 2 jabs of the Pfizer vaccine. While this may be regarded as a move for the ‘greater majority’ – there is (at the time of writing this article) no government requirement to ban residents that are not double jabbed from entering communal areas. 28.2b of the Code of Practice (CoP) requires operators to consult residents “about the content of any proposed rules if not already established by the operator, or any proposed amendment or addition…
- What refund of fees should the resident(s) be entitled to from their weekly fees?
- If a resident decides that this is a breach of their ORA then what options are available to them?
- Should a resident (now restricted from access to services they bought in to) be given the opportunity to a full refund of their capital sum due to services not being available?
Quiz questions and answers are available to purchase. 30 quiz sessions, each with 30 questions, for a $30 donation.
That’s 900 pre-formatted questions and answers involving general knowledge that have been compiled and tested by Allan, a resident at Anthony Wilding Retirement Village. Only $30 donation, for their Resident’s Committee.
Below is a sample of some of the types of questions and answers you can expect to receive. Allan’s contact details are in the Sample Quiz Questions document.
Please feel free to use this form to contact us through the